Enter your email Address

LookUpStrata

Empowering Strata Together

advert Lannock strata finance
Australia's Top Property Blog Dedicated to Strata Living
  • Home
  • What is strata?
    • Strata Legislation – Rules and ByLaws
    • What is Strata?
    • Glossary of NSW Strata Terms and Jargon
    • Understand Strata Management with this Five-Minute Guide
    • Cracking the Strata Fees Code
    • Strata Finance
  • Strata Topics
    • Strata Information By State
      • New South Wales
      • Queensland
      • Victoria
      • Australian Capital Territory
      • South Australia
      • Tasmania
      • Western Australia
      • Northern Territory
    • Strata Information By Topic
      • By-Laws & Legislation
      • Smoking
      • Parking
      • Noise & Neighbours
      • Insurance
      • Pets
      • Your Levies
      • New Law Reform
      • Maintenance & Common Property
      • Committee Concerns
      • NBN & Telecommunications
      • Building Defects
      • Renting / Selling / Buying Property
      • Strata Managers
      • Building Managers & Caretakers
      • Strata Plan / Strata Inspection Report
      • Apartment Living Sustainability
    • Strata Webinars
      • NSW Strata Webinars
      • QLD Strata Webinars
      • VIC Strata Webinars
      • ACT Strata Webinars
      • SA Strata Webinars
      • WA Strata Webinars
    • Upcoming and FREE Strata Events
  • Blog
    • Newsletter Archives
  • The Strata Magazine
    • The NSW Strata Magazine
    • The QLD Strata Magazine
    • The VIC Strata Magazine
    • The WA Strata Magazine
  • Site Sponsors
  • About Us
    • Testimonials for LookUpStrata
  • Help
    • Ask A Strata Question
    • Q&As – about the LookUpStrata site
    • Sitemap
Home » NBN » NAT: Q&A Elevator emergency phone requirements – What are the alternatives?

NAT: Q&A Elevator emergency phone requirements – What are the alternatives?

Published April 4, 2017 By The LookUpStrata Team 9 Comments Last Updated March 27, 2026

Share with your strata community

1 shares
  • Share
  • LinkedIn
  • Email

Question: Do I need an elevator phone line for a residential lift inside a duplex?

Answer: An emergency phone is required

AS 1735:2-“Section 34.2”, As1735.15 and AS1735.18-Sections 18.1 “Communications” all stipulate that an emergency phone is required. The allowance for a residential Lift (Inside the house or Unit) is that a cordless phone can be used and if battery operated, a recharging device must be available to ensure the phone operates at all times.

In all cases, the emergency phone must have battery backup to enable operations during power losses/ failure. A GSM (SIM Card Unit) paired with an autodialler phone unit inside the Lift Car is the best option overall.

This post appears in Strata News #555.

Camron Jones
Innovative Lift Consulting
E: rod@elevateconsultancy.com.au

Share with your strata community

1 shares
  • Share
  • LinkedIn
  • Email

Comments

  1. Cecil says

    February 21, 2022 at 11:53 am

    do i need an elevator phone line for a residential lift inside a storey duplex?

    Reply
    • Camron Jones says

      March 3, 2022 at 9:33 am

      Hi Cecil

      I have responded to your comment in the article above.

      Reply
  2. Lindsay Dixon says

    February 20, 2020 at 9:38 am

    Can you please explain to me, what will happen to the system when the 3G network expires and no longer available.

    Reply
    • Nick O'Keefe says

      February 20, 2020 at 4:01 pm

      Depends on the system but you can simply upgrade the GSM Gateway or you can get a 4G Gateway right now. The Pixel Unit is upgradable to 4G and 5G when that becomes available. If you are in Victoria you can email me for a quote or just ask questions.

      Reply
  3. Anne Sedgwick says

    February 14, 2020 at 7:34 am

    Can someone please tell me the regulations, if any, for an emergency lift phone in Western Australia for a residential lift from ground to first floor only. The lift company I am dealing with wants to sell me their product which is expensive; will not tell me of the alternatives, which they say there are some, and that they are cheaper.
    They also tell me there are no regulations for this type of installation.
    This is a new build and I will only be having the NBN to the property.
    zibby10@outlook.com

    Reply
    • Nikki Jovicic says

      February 15, 2020 at 4:59 pm

      Hi Anne

      Can you confirm you are asking about a strata property? The scope of this site is limited to strata residences.

      Reply
    • Nicholas O'Keefe says

      February 20, 2020 at 4:09 pm

      In case of power failure the lift phone needs to work if someone gets stuck in it, with NBN there is no guarantee of this. The best way is to install a GSM gateway, this works off a SIM card like your mobile. Prices can range from $1000 to $5000 depending on quality of equipment. Unfortuantel I am in Victoria what are they quoting you. Sounds a bit dodgy if they say there are no rules or regulations. The lift phone is the most safety critical part of the Lift.

      Reply
  4. Robert Walter Bushell says

    July 8, 2019 at 11:23 am

    In a private residence only 3 levels–If a lift has a 240 v power point installed so that a cordless VOIP extension can be floated to ensure its battery is always fully charged giving a minimum of 8 hrs talk time–is that an acceptable solution that would meet regulations?
    Considering the lift is electrically operated if power is off the lift won’t work anyway and the cordless would operate a minimum of the 8hrs.
    Comments please

    Reply
    • Nikki Jovicic says

      July 8, 2019 at 11:59 am

      Hi Robert

      We have received the following reply from Rex Henning, Equity Elevator Consultants:

      From your question, we presume you have used the company called VoIP Australia Pty Ltd (sometimes referred to as VoIP Force) to provide the new wireless solution. If this is the case, the solution proposed would be acceptable since the VoIP solution comprises a 3G network wireless device (commonly known as a Romtek RM4000 Dual Sim, Dual Modem, Duress Emergency Telephone System). However, to be compliant, a 240v power outlet must be dedicated to the RM4000 device, and this power outlet cannot be used for any other purpose.

      We agree that the lift will not operate in a power outage, however, someone could be stuck in the lift when the power goes off, so (i) the lift emergency phone, (ii) lift emergency lights and (iii) the Romtek RM4000lift 3G wireless telephone modem are all required to have battery back-up. Items (i) and (ii) are already part of your lift installation and item (iii) is your new Romtek RM4000 3G wireless modem box, that is to have a dedicated 240v power supply.

      Reply

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

Search For Strata Answers

  • Advert Stratabox
  • StrataBox Advert
Subscribe banner

Why Our Community Trusts Us

"LookUpStrata should be compulsory reading for every member of a Body Corporate Committee. It provides the most understandable answers to all the common (and uncommon) questions that vex Body Corporates everywhere. Too often Committee members do not understand what Body Corporates are legally able to do and not do. LookUpStrata helps educate everybody living in a Body Corporate environment for free." John, Lot Owner

"It's the best and most professional body corporate information source a strata manager could have! Thanks to the whole team!" MQ, Strata Manager

"I like reading all the relevant articles on important issues on Strata living that the LookUpStrata Newsletter always effectively successfully covers"
Carole, Lot Owner

"Strata is so confusing and your newsletters and website are my go-to to get my questions answered. It has helped me out so many times and is a fabulous knowledge hub." Izzy, Lot Owner

Explore Most Read Topics

  • Contact a Strata Specialist on the LookUpStrata Directory
  • Ask Us A Strata Question
  • New South Wales
  • Queensland
  • Victoria
  • Australian Capital Territory
  • South Australia
  • Tasmania
  • Western Australia
  • Northern Territory
  • ByLaws & Legislation
  • Smoking
  • Parking
  • Noise & Neighbours
  • Insurance
  • Pets
  • Levies
  • Law Reform
  • Maintenance & Common Property
  • Committee Concerns
  • NBN & Telecommunications
  • Building Defects
  • Renting / Selling / Buying
  • Strata Managers
  • Building Managers and Caretakers
  • Strata Reports / Plans
  • Sustainability

Latest Q&A Comments

  • Eliza Merks on VIC: Can you park on common property outside your strata garage?
  • k. h. ang on NSW: Q&A Who pays for repairs to a leaking internal pipe in a townhouse?
  • Michelle on QLD: Payment to committee members. What approval is required?
  • Tim O'Neill on NSW: Q&A What is an unfinancial lot owner and can they vote?
  • Alison Spink on NSW: Pre 1974 Schemes and the Centre Line Rule
  • Ian Radnell on VIC: Who’s Responsible? A Guide to Common Property
  • Matthew Jenkins on NSW: Pre 1974 Schemes and the Centre Line Rule
  • Yolanta Dyga on NSW: Pre 1974 Schemes and the Centre Line Rule
  • Pat George on VIC: Can an owners corporation elect committee members as a block?
  • Stephen Mackay on NSW review of strata insurance commissions. Will commissions be banned in 2026?

Quick User Login

Log In
Register Lost Password

WEBSITE INFORMATION

  • Privacy Policy
  • Terms and Conditions of Use
  • Terms of Use for Comments and Community Discussion
  • Advertising Disclosure
  • Sitemap

ASK A STRATA QUESTION

You’ve Found Strata Help!

Ask a strata, owners corporation or body corporate question and we will do our best to source a useful response from our network of strata professionals around Australia. Submit your question here.

Subscribe NOW

Disclaimer

The opinions and/or views expressed on the LookUpStrata site, including, but not limited to, our blogs and comments, represent the thoughts of individual bloggers and our online communities, and not those necessarily of LookUpStrata Pty Ltd. In all instances, information should not be taken as advice and independent legal advice should be consulted.

CONTACT US VIA EMAIL

Copyright © 2026 · LookUpStrata ® Pty Ltd · All rights reserved